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If you have a WeChat account, please add our customer service account (ID: atelieralsi) for detailed inquiries. You may also contact us via Instagram or email at atelieralsi@outlook.com. Kindly specify the designs, quantities, and desired delivery timeline, and we will provide a customized quote based on your order details.
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As each piece is entirely handcrafted, we cannot guarantee immediate availability for large orders. However, we offer a flexible "ready-made + made-to-order" phased delivery model.
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We emphasize that our process—from shaping and glaze formulation to application and kiln-firing—is entirely manual. Unlike factory production, we cannot achieve absolute uniformity; each piece carries its own subtle uniqueness.
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We do not accommodate client-provided designs. All creations follow our established artistic and production protocols.
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Due to the high risk of breakage during transit, we do not accept returns or exchanges under any circumstances.
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We currently only accept small-batch orders. Retail availability will be announced in advance—stay tuned!